1. Cancellations

Orders can be cancelled under the following conditions:

• Cancellation requests must be made within 24 hours of placing the order.
• Orders that have not yet been shipped can be cancelled without any charges.
• For orders that have been shipped, cancellation requests will be treated as returns.

To request a cancellation, please contact our customer service team with your order number and reason for cancellation.

2. Refunds

Our refund policy is as follows:

• Refunds are processed for returned items that meet our return criteria (see Return Policy).
• The original purchase price will be refunded, minus any applicable restocking or return shipping fees.
• Refunds are typically processed within 5-10 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method used for the purchase.

3. Non-Refundable Items

The following items are non-refundable:

• Custom-made or personalized products
• Digital products or software downloads
• Items marked as final sale or clearance
• Gift cards

4. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of receiving the item.
• Provide clear photos or videos of the damage or defect.
• We will arrange for a replacement or full refund, including return shipping costs.

5. Restocking Fees

A restocking fee of 15% may be applied to returns that are not due to our error or a defective product. This fee helps cover the costs associated with processing returns and restocking items.

6. Refund Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

7. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at [Your Contact Information].

8. Changes to This Policy

We reserve the right to modify this Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this Policy, we will notify you here that it has been updated.

9. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us at [Your Contact Information].